Return Policy

CEFALY Technology SPRL offers a satisfaction guarantee on the CEFALY device and products purchased from Cefaly.com.

We stand behind the quality of CEFALY products and hope you are happy with the device. If you are not satisfied with the product you may return it within 90 calendar days of your product delivery date.

If you are considering a return because you are unhappy with the results, please understand that everyone responds to treatment differently. It may take a few weeks of consistent use, following the directions for use detailed in the user manual, before you feel an improvement. If you have any questions, CEFALY’s Customer Service team is happy to help.

If you still wish to return the product please follow the steps below:

Step 1: Get Return Authorization

• To start the return process you may log into your Account or go through Order Lookup, click the 'View Order Details,' then click the 'Start A Return' button, check the items you wish to return, choose the reason from the drop down and click the 'Email My Shipping Label' button. A PrePaid FedEx shipping label will be emailed to you.

Step 2: Pack it up

• If returning a CEFALY device, package the following items inside a small box or shipping envelope:

  • The CEFALY device and all accessories, including the zipper storage case, instruction manual, power adapter & cable. Please be sure to include your order number with your return.

• If returning an Electrode three (3) pack, package the Electrode kit/packet inside a small box or shipping envelope.

  • CEFALY only accepts unopened and unused Electrode kits/packets. All three individual Electrodes must still be sealed within the original clear cellophane bag.

Please note the following regarding your return:

• To be eligible for a refund, the device and accessories must be in the same condition they were received and in the original packaging. We reserve the right to decline your return if any items have been damaged, modified, or have been in contact with any liquids. If there are any missing parts you will not receive a refund.

• There is no refund for your original outbound shipping fee. You will be refunded only for the items returned.

• Please allow 14 business days after we receive your return for your refund to post to your original payment account.

• If you have subscribed to our electrodes subscription program, please log into your account, go to Manage Subscriptions and click Update and then click Cancel Subscription.

 

Need additional help?
Call us at 844.475.7100 or email us at info@cefaly.us

 

Last update: May 14th, 2021