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How to Activate Your Subscription
1. Sign into your CEFALY account. This makes it easy for you to manage your subscription.
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2. Choose your electrode type, quantity, and order frequency.
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When you sign up for the auto-refill program, receive electrode kits every 30, 60 or 90 days — whichever interval best supports your treatment plan.
Electrode Subscription FAQ
Both standard and hypoallergenic electrodes can be reused as long as the electrode adheres well to the skin on the forehead. The number of uses varies from person to person. Some CEFALY users tell us they can get 20 or more uses from one electrode, while others say they last for about 5-10 uses. Standard electrodes typically provide more uses than hypoallergenic.
We recommend the hypoallergenic electrodes for anyone with a known acrylate allergy, or who experiences an allergic reaction (rash) on the forehead after using standard electrodes. Please note that the skin under the electrode may appear red or blotchy after a treatment session. This effect is normal, and is caused by increased local blood flow to the skin. Usually it disappears within 15 minutes. If a temporary rash develops on the forehead, this can mean you have an allergy to the electrode. If this should occur, stop using CEFALY until the rash disappears, which may take a few days. The use of an anti-inflammatory cream can accelerate the disappearance of the rash. Try using hypoallergenic electrodes instead, and contact your doctor or CEFALY Technology if you have any questions.
Sign into your account. Go to “Manage Subscription” to change your next shipment date or quantity, or cancel at any time.
To change your address, please contact CEFALY Customer Service.
Sign into your account. and select “Payment Methods.” Important: To avoid an interruption in your electrode subscription, please add your new card information before deleting the old card! If you run into any problems, please contact CEFALY Customer Service. If you originally purchased your subscription with a third-party payment provider, such as PayPal or Apple Pay, our system won’t remember your delivery preferences. We’re working to update it! In the meantime, please contact CEFALY Customer Service. for assistance.